Refund & Cancellation Policy
At Walking Trees, we are dedicated to providing you with an unforgettable experience. Our policy is designed to be fair and transparent for all our guests.
By booking with us, you agree to the following terms.
1. Cancellation Policy
Before scheduled start date
25% cancellation fee applied
Before scheduled start date
50% cancellation fee applied
Before scheduled start date
Full amount retained
2. No-Shows
Guests who fail to show up for their scheduled booking will not be eligible for a refund.
3. Cancellations by Walking Trees
In the event we must cancel a booking due to unforeseen circumstances, such as adverse weather conditions or safety concerns, you will receive a 100% full refund. We will notify you as soon as possible if this occurs.
4. The Refund Process
To request a refund, please contact us by calling our booking number:
Please have your name and booking details (date and transaction ID) ready.
Approved refunds will be processed within 3-4 business days to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
5. Important Note
For the safety of all guests, no participant under the influence of alcohol or other intoxicating substances will be allowed to join any adventure activities. In such cases, no refund will be provided.
Need Further Assistance?
If you have any questions about our refund policy, please don't hesitate to contact us.